FAQ

Sereno is a luxury brand created by and exclusive to the London Road Bathroom Company. The collections are sourced from premier manufacturing partners and are available solely through their design showroom.

Because the collection is produced by specialist manufacturers, guarantees vary strictly on a per-product basis depending on the specific component and partner. You can check the individual warranty coverage terms instantly by speaking to our experts.

Every product page features an automated, on-demand document compiler. Clicking the "Download Technical Sheet" button dynamically generates a comprehensive PDF portfolio containing millimeter-accurate line drawings and requirements to hand straight to your installation team.

Yes. Our core brassware products are available in a curated palette of luxury finishes, including brushed metallics, matte architectural tones, and polished options. Available swatches and colours can be browsed interactively on individual product detail screens. If you are looking for a bespoke finish, please reach out.

To protect the pristine surfaces of your fixtures, we strongly advise against using aggressive, abrasive, or acid-based chemical cleaners. For daily care, warm water, a mild pH-neutral soap, and a soft microfiber cloth are all that is required to preserve the structural luster of the finish.

Because Sereno is managed entirely in-house, we maintain continuous stock levels on high-demand items. For specialised components or bespoke finish requests, timelines adjust based on current manufacture lead times. Your London Road project manager will provide a transparent delivery schedule during your design consultation.

Absolutely. We can source spare parts directly from the manufacturer, though lead times do vary. This ensures that your premium fixtures can be serviced and effortlessly maintained for decades to come.